How Do I place an Order?

Through our Online Store is the most secure and beneficial way since its linked to our Server, so all the info you put such as VIN Numbers, Program Numbers etc will be copied into our diagnostic machines


Can I call to place an Order?

Yes, you may call 1-888-212-4073 and dial 1 for our Sales Department, or an extension number of an existing representative and they will help you place an order over the phone.


How long do Orders take to be shipped?

1 to 2 business days to complete, we sometimes do it in 1 Business day and even Same Day Shipping on Urgent requests, but for both our protection, we need 1 to 2 business days. For Services or for Clients sending parts its 1 to 2 business Days upon Arrival and not when you place the order, overnight Shipping is selected by Default for the U.S & Canada.


How much do you Charge for Shipping?

Anywhere in the U.S & Canada is by default Overnight Shipping for $40 (HI-PR-AL is $55). Europe and AU are $65, all other International shipping is $90.


Where are you guys located?

We are located in Hawthorne, California and Vancouver, BC for more info Click Here


Where do I send My Parts to?

Once your order is placed, we will send you a FedEx Label via email. All FedEx Label are linked to our Orders, so once a package shows up its take 2 minutes to send it to the right department after scanning it.


What time do you guys open?  

Our Company is opened Monday to Friday from 9 AM to 5 PM (Pacific Standard Time).


You guys must be busy so what’s the best way to communicate with you?


We are never too busy for our clients; there are 4 ways to communicate with us, Phone - Email Support - Live Support -Requesting a Call Back.

U.S & Canada May Call our Toll-Free Number at 1-888-212-4073 FREE. If all technicians are on the line, A Customer Service representative will kindly ask for your information to be put in our Call Back System.